Merchandise Refund Policy

At WGSD Training, your satisfaction is our priority. We are committed to ensuring that you are happy with your merchandise purchases. Our goal is to provide high-quality apparel and a seamless experience for our customers. Please review our refund policy below.

1. Refund Eligibility

1.1 We offer a 15-day return policy on all merchandise. If, for any reason, you are not satisfied with your purchase, you may request a refund within 15 days of receiving your order.
1.2 To be eligible for a refund, items must be returned in their original condition: unworn, unwashed, and with all tags attached.

2. Non-Refundable Items

2.1 Items that have been worn, washed, or altered in any way are not eligible for a refund.
2.2 We do not accept returns for items marked as final sale.

3. Proof of Purchase

3.1 All returns must be accompanied by proof of purchase, such as an order confirmation or receipt.

4. Return Process

4.1 To initiate a return, please contact our customer service team at [Your Email] with your order details.
4.2 You will be responsible for return shipping costs unless the item arrived damaged or defective.
4.3 Once we receive and inspect the returned item, we will process your refund. Refunds will be issued in the form of store credit, excluding any original shipping costs.

5. Damaged or Defective Items

5.1 If you receive a damaged or defective item, please contact us within 7 days of receipt.
5.2 You will be required to provide pictures of the damaged or defective item when contacting our customer service team.
5.3 Once we have reviewed the photos and confirmed the damage or defect, we will arrange a replacement or refund at no additional cost to you.

6. Exchanges

6.1 We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund in the form of store credit and place a new order.

7. Processing Time

7.1 Refunds may take 5-10 business days to process once the return is received and approved. You will be notified via email once your refund has been processed.

8. Contact Us

If you have any questions or concerns about our refund policy or your order, please reach out to us at support@vitalxlabs.com. We are here to help and ensure you have a positive experience with WGSD Training.

Thank you for your support and for choosing WGSD Training!